|TD Insurance Customer Relief: Helping Canadians Impacted by COVID-19|
|Working to provide support in times of uncertainty and rapid change TORONTO, April 8, 2020 /CNW/ – In tough times, standing together can make all the difference. Today, TD Insurance (TDI) reaffirms its commitment to Canadians through clear measures that deliver relief.
“Canadian lives are disrupted in so many ways – at home and at work. The purpose of insurance is to provide peace of mind, and that need is greater today than ever before,” said Raymond Chun, President and CEO, TD Insurance. “We’re taking clear steps to reduce your financial burden and your anxiety so that you can focus on what matters most.”
Since March 16th, TDI has received more than 245,000 calls to our Client Advice Centre, and our client service and claims advisors have been working tirelessly to help ensure Canadians remain better protected and their insurance coverage uninterrupted during this unprecedented time.
Supporting Customers, TDI Provides Relief to Customers Impacted by COVID-19:
– Premium payment deferral. Eligible TDI home and auto customers who are impacted by COVID-19 can request up to a 90-day monthly payment deferral on insurance premiums.
Support Through Every Step Online and Mobile
We are actively urging customers to use our online and mobile options to review policies, make changes and perform other helpful transactions.
MyInsurance online provides them with the flexibility to review home and auto insurance policies, make changes, check the status of claims, print a temporary pink slip and other convenient functions. If not already registered, customers can access MyInsurance on the TDInsurance.com website.
MyInsurance can also be accessed while on the go via the TD Insurance Mobile app. Customers can quickly and easily download the App from the App Store or Google Play Store for their home and auto insurance needs.
For customers who want to engage with an advisor, MyInsurance provides digital chat capabilities as an alternative to calling our contact centres at 1-866-454-8910. If you prefer using the telephone, please understand call wait times may be longer than normal during this time.
Protecting Customers and Colleagues
To help keep customers, colleagues and communities safe, TDI has actively shifted as many colleagues as possible to work remotely and by mid-April roughly 80% of TDI colleagues will be enabled to effectively work from home.
Like many regulated and essential functions, insurance companies remain open, and some of our colleagues will continue to work from TDI locations as a necessary function of their role for Canadians. For this, we’ve made changes including increased cleaning and disinfection to offices and contact centres for their safety and provided them with additional compensation. And, over the last few weeks TD has continued to pay those who are unable to work. Earlier this week, TD Group President and CEO, Bharat Masrani announced to TD’s 85,000 colleagues that there will be no job losses in 2020 as a result of COVID-19.